Where do you ship?
We ship within the United Kingdom only.

Can I cancel my order?
Contact us as soon as you can. Our items are made to order, so once production has started we cannot stop it and the order will be dispatched as normal. Your right to cancel runs from the moment you place the order until 14 days after delivery, and is set out below.

How much is delivery?
A flat £3.95 anywhere in the United Kingdom, however many items you order.

How long does shipping take?
Production takes 3 to 7 working days. Orders are then sent tracked with Royal Mail 24, which is 1 to 3 working days after dispatch.

Will I get tracking?
Yes. Tracking details are sent by email once your order is dispatched.

What if my tracking never updates?
If there has been no movement for 5 working days, please email us and we will investigate.

Can I return an item if I change my mind?
Yes. You have 14 days from delivery to tell us, and a further 14 days to send it back. We refund the price of the item plus the delivery charge you paid. Contact us first at info@wisemonkeywear.com and we will authorise the return and send instructions. Please do not send anything back before you have them. We cover return postage: we email you a label to print, and you drop the parcel at any Evri ParcelShop or locker. Full detail is in our Refund and Returns Policy.

What if my item is faulty or damaged?
Email us with your order number and clear photographs of the item and its packaging. Within 48 hours of delivery if it arrived damaged, or within 28 days for a fault that appears later. Photographs are required, because our printer needs them to accept the claim. This does not affect your right to reject a faulty item, which runs for 30 days.

How do I choose the right size?
Use the size guide and compare it against a garment you already own that fits you well.

Do you offer support by phone?
No. We provide customer support by email only.