PRIVACY POLICY

Last updated: 1/11/2025

1 INTRODUCTION

At Wise Monkey Wear®, we take your privacy seriously.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to ensure that any personal information you share with us is collected and processed lawfully, stored securely, and used only for legitimate purposes.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
By using our website, you agree to this policy.

2 WHO WE ARE

Romain Mas trading as Wise Monkey Wear®
Owner of Wise Monkey Wear® and Wise Monkey Wrought™ (collectively referred to as Wise Monkey W)
Email: info@wisemonkeywear.com
Registered correspondence address: 61 Bridge Street, Kington HR5 3DJ, United Kingdom
(This is a correspondence address only. It is not a return address.)

3 INFORMATION WE COLLECT

When you place an order or contact us, we collect only the information necessary to process your request and deliver your order correctly:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number

If you subscribe to our mailing list, we collect:

  • Name
  • Email address

We do not collect or store payment card details. All payments are processed securely through Stripe.

4 HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process and dispatch your orders
  • Communicate order and delivery updates
  • Provide customer service support
  • Send marketing emails if you have opted in
  • Maintain accurate business records and comply with legal obligations

We will never sell or rent your information to any third party.

5 THIRD-PARTY SERVICE PROVIDERS

To fulfil orders and operate our store, we work with trusted third-party partners who process information on our behalf:

  • Stripe – payment processing
  • Mailchimp – email newsletters and updates
  • Independent UK print and fulfilment partner – order printing and packaging
  • InPost UK – returns logistics
  • Royal Mail / DPD / Evri – delivery couriers

Each partner only receives the minimum data required to perform its service and is contractually bound to comply with UK data-protection law.

6 SECURITY OF YOUR INFORMATION

We use SSL encryption across the entire website to protect your personal data in transit.
We also maintain appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your information.

You can confirm a secure connection by checking the padlock icon in your browser’s address bar.

7 EMAILS AND MARKETING

If you sign up for our newsletter, we will use your name and email address to send updates about new releases, limited drops, or brand news.
You can unsubscribe at any time by clicking the link in any email or by contacting info@wisemonkeywear.com.

We use Mailchimp to manage email subscriptions. Mailchimp’s servers are located in the US and comply with UK data-transfer safeguards.

8 COOKIES

Our website uses cookies to provide you with the best possible browsing and shopping experience.
Cookies are small text files stored on your device that help the site function efficiently and gather anonymised analytics.

We use:

  • Essential cookies – enable site features such as checkout and account login.
  • Analytics cookies – measure how visitors use the site to improve performance.
  • Preference cookies – remember settings like location or currency.
  • Marketing cookies – used (if activated) to show relevant advertising.

By continuing to browse our site, you consent to the use of cookies.
You can delete or disable cookies in your browser settings, though some site features may stop working correctly.
More information about cookies can be found on the ICO website at www.ico.org.uk.

9 DATA RETENTION

We keep your data only for as long as necessary to fulfil your order or to comply with legal and accounting requirements.
Newsletter data is retained until you unsubscribe.
Order data is typically held for up to six years for tax and record-keeping purposes.

10 YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access the data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact info@wisemonkeywear.com.
For verification, we may request proof of identity before providing access or making corrections.

11 CHILDREN’S PRIVACY

We do not knowingly collect or maintain personal information from anyone under the age of 13.
By placing an order or submitting your details, you confirm that you are at least 13 years old.

12 DATA TRANSFERS

All processing is handled within the UK or through service providers that meet UK data-transfer compliance standards.
We do not transfer your data to countries without adequate legal protections.

13 CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
Continued use of our website after changes are published means you accept the revised version.

14 CONTACT

If you have any questions or requests regarding this Privacy Policy or the personal information we hold about you, please contact:

📧 info@wisemonkeywear.com
Romain Mas t/a Wise Monkey Wear®
61 Bridge Street, Kington HR5 3DJ, United Kingdom

(This is a correspondence address only. It is not a return address. All returns must be arranged via our InPost return system.)