Shipping Policy
Last updated: 11 August 2026
1. Overview
Every item is made to order and printed in the UK. Once your order is printed, we ship it tracked.
This page explains where we ship, how long production takes, and how shipping is calculated. All delivery estimates on this page apply after your order has been printed and dispatched. They do not include production time.
2. Where we ship
We ship within the United Kingdom only. We do not ship overseas.
3. Order processing and lead time
Orders are printed and packed Monday to Friday, excluding UK bank holidays. Your order is normally dispatched within 3 to 7 working days of being placed. Tracking details are sent once it leaves us.
4. Shipping costs
Shipping is calculated at checkout from your delivery address and the total weight of your order. The amount shown at checkout is the amount you pay. We do not add handling fees or surcharges.
5. Delivery and carriers
All orders are sent tracked. We use Royal Mail, EVRi, and DPD, chosen by parcel weight and address. Heavier parcels usually go by courier.
6. Delivery estimates
Delivery times are estimates and apply after dispatch.
United Kingdom: 1 to 5 working days.
The estimate for your address is confirmed at checkout.
7. Tracking your parcel
You will receive a tracking number by email once your order is dispatched. Use the link in that email to check your parcel with the carrier.
If tracking shows no movement for 5 working days, or your parcel is marked as lost, please contact us. We will investigate with the carrier and, where appropriate, arrange a replacement or refund in line with our Refund and Returns Policy.
8. If delivery fails
Please check your delivery address carefully before ordering.
If a delivery attempt fails, follow the carrier’s instructions to rearrange delivery or collect the parcel. If a parcel is returned as undelivered, contact us as soon as you can. Undelivered parcels go back to our printer rather than to us, and they are not held indefinitely.
9. Delays and disruption
Carrier disruption, severe weather, and bank holidays can all delay delivery. Where we know of a significant delay we will note it here or on our Help and Customer Service page.
10. Contact
Email: info@wisemonkeywear.com
Romain Mas t/a Wise Monkey Wear® 61 Bridge Street, Kington HR5 3DJ United Kingdom
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